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Please make sure we have your shipping address accurate and complete on your order to ensure the quickest possible delivery time. Our goal is to ship all orders within 1-2 business days. Remember, all custom and made-to-order parts require additional lead-time for delivery. We ship FREE ground to all 48 contiguous States on orders of $200 or greater. Certain items that are oversize or require truck freight shipping are exempt from this policy and actual shipping charges will be charged. We will communicate this and the charges before shipping. Air Freight is used to Alaska, Hawaii, and Puerto Rico and actual shipping costs will be charged. Depending on your parts requirements, we may need to choose to ship some products from our fulfillment center in the Midwest. Expedited, overnight, two and three-day air shipping is optional, and actual shipping costs will be charged and will be quoted before shipping. Oversize, overweight, and items that require Common Carrier/Truck Shipments for domestic shipments require special handling. The actual shipping costs will be charged for these items. If your order requires Common Carrier/Truck Shipments, we will call you to schedule your delivery. IMPORTANT NOTE: Please be home in these cases at the scheduled time of delivery as re-delivery may apply to re-deliver.
Parcel Damages in Transit - inspect your shipment upon arrival! Report any damage or shipping-related breakage immediately to the carrier.
UPS package travel times are based on business days!
This means that packages travel on Monday through Friday ONLY, not on Saturday or Sunday (except for Next Day Saturday Delivery, for which there is an extra cost). If you place your order before 12:00 p.m. EST on Friday and your shipment has a scheduled delivery time of two days it will arrive on Tuesday. If you place your order before 12:00 p.m. EST on Saturday, Sunday, or Monday and your shipment have a scheduled delivery time of two days it will arrive on Wednesday.
ATTENTION! PLEASE NOTE:
Since everything we sell is for off-road and race track use all items may contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
For more information about these warnings, please go to:
https://www.p65warnings.ca.gov.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with.
If you placed your order online, it's always helpful if you have your Order # and email address that you used when placing your order handy.
You will need to contact our Customer Service Dept. Please have the Part # of the part that is broken ready to give to our Customer Service staff.
You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you received, as well as the correct Part # that you need, ready to give to us.
You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you ordered, as well as the correct Part # that you need, ready to give to us.
All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.
We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
An International Handling fee will be added to international shipments. This is non-refundable and it's the same no matter how much you order, so order more at once to save-we recommend double-checking to make sure you have gaskets, hardware, installation tools, and other accessories so you can get everything at once. This international handling fee is in addition to our regular fees.
You are responsible for all handling charges. Depending upon the location and size of the order, different shipping methods are available and you can obtain quotes for the various methods by contacting us. We do our best to provide you with economical handling rates without sacrificing quality or reliability.
All orders ship from our midwest location only. In the event of a backorder, your order will remain on a "Full Order Hold" until ALL items are in stock to save additional handling charges. If you wish to have the available items shipped and are willing to pay the separate charges, specify this at the time you place your order and we can accommodate your request. We can't ship hazardous materials in foreign orders.
Air Freight shipping is similar to truck freight-it's reserved for oversized items and larger volume orders. Orders are shipped to the nearest international airport, where you are responsible for paying duty, tax, brokerage, etc. A door-to-door Air Freight service may also be available. Please fax or call us for more information on Air Freight orders.
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The invoice must reflect actual product prices for parts shipped. Customs duties and taxes will be billed to you by the shipping company at the time of delivery.
Please contact us using the form on our contact page or call us.
Due to additional documentation and possible credit card verification, foreign orders may not ship the same day the order is placed. Foreign orders take an additional amount of processing time due to the necessary documentation that must accompany the orders. Additional information may also need to be obtained by our Credit Card Verifications department prior to shipping an order. We appreciate your understanding and we will ship your order as quickly as possible.
ATTENTION!-PLEASE NOTE:
Since everything we sell is for off-road and race track use all items may contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
For more information about these warnings, please go to:
